Returns / Changes

Product returns

We want you to be completely satisfied with your order!

A. Return of non-defective products - The right of unjustified withdrawal by the customer.

The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of receipt of the products.

Exceptions to the right of withdrawal

There is no withdrawal and the return is not allowed:

1) For special orders, custom jewelry constructions, engraving of objects.

2) Where the products have been modified at the request of the customer

3) In the earrings, for hygiene reasons

4) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

5) For Smartwatch electronics, if activated by the customer.

Refund orders will only be issued for products that have been returned as appropriate. If the product you return does not meet the conditions listed, the package will be sent back to you.

All return conditions also apply to the product change.

Returns will only be strictly accepted if the following conditions are met:

The product is unbearable and is in its original excellent condition. The check will be performed by the manager of our online store.
The product packaging is not damaged or soiled, but is in excellent condition.
The product is returned in a safe packaging, so that it does not wear out during transport. We are not responsible for any loss or damage during the transport of the product.
All the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material) are returned intact and in excellent condition together with the product.
In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it.
The customer has exercised his right of withdrawal within the above period of 14 calendar days from the date of receipt of the products.

Procedure for exercising the right of withdrawal

The customer in order to exercise the right of withdrawal, must inform our online store, https://www.beprecious.gr, 35 Louizis Riankour str., PC 11523 Athens, tel: 2106929537, e-mail: info@beprecious.gr for his decision to withdraw with a clear written statement that will be sent by mail or e-mail before the expiration of the above deadline of 14 days. In order to facilitate the exercise of your right, you can fill in the withdrawal / return form of products that you will find here, which we have delivered to you in printed form together with the other accompanying documents of the product, without this being mandatory. Upon notification of the withdrawal statement, the customer will be sent a confirmation of receipt in his e-mail.

The customer must return the products in secure packaging, so that they are protected during shipping to our address Louis Riancourt 35 PC 11523 Athens, without undue delay and definitely within 14 calendar days from the day on which he announced, as above, to our online store its decision to withdraw.

The return will be made with the shipping costs borne by the customer. Change of products due to a company error is done at the expense of the company. Change in size is done at the expense of the customer's shipping costs.

The cost of return will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.

The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within fourteen (14) working days from the day we were informed of the customer's decision to withdraw from the contract, we received the refund , and in the same way payment was selected when ordering.

Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, we would like you to inform us via e-mail about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the purchase receipt for the returned product.

Delivery costs are non-refundable.

Refunds are not made in cases where there is a change card. Returns of products that have a defect or are of poor quality or the wrong product was delivered.

Our online store emphasizes the quality of the products it sells and the correct shipping of the customer's order.

In the rare case that the customer receives due to the fault of www.beprecious.gr proven defective product or product that lacks an agreed quality or worn during transport or wrong product, he must inform us immediately describing the problem and notifying us if he wants a replacement or the return of his money.

Especially in these cases the customer can:

Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.
Either pick up the product and return it requesting the delivery of the product you ordered, in case it is a wrong product or its correction / replacement if it is a defective product or a product that is missing agreed.
Either exercising the right of withdrawal to return the product and request a refund of the price paid.

Conditions for returning the product

In order for the refund to be accepted, the alleged defective, defective or missing product must be unbearable and in its original excellent condition. The product packaging must not have been damaged or soiled, but must be in excellent condition. The product must be returned in a secure packaging so that it does not wear out during transport. We are not responsible for any loss or damage during the transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The check will be performed by the manager of our online store.

Προθεσμία επιστροφής του προϊόντος

The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of receipt.

In cases of actual defect or lack of agreed quality where the product is covered by a warranty of good operation and it is found to have a manufacturing defect by the authorized repairer who provides the warranty, the return is allowed according to the warranty, for the period covered by the warranty in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.

Τα έξοδα αποστολής για την επιστροφή των προϊόντων στο ηλεκτρονικό μας κατάστημα βαρύνουν εμάς, εφόσον ο πελάτης μας τα στείλει με την μεταφορική με την οποία παρέλαβε την παραγγελία του, και οπωσδήποτε με την συνεργαζόμενη Courier (ACS Courier), διαφορετικά βαρύνουν τον πελάτη. Τα έξοδα για την επαναπροώθηση στον πελάτη του ορθού/αντικατασταθέντος ή επιδιορθωμένου προϊόντος βαρύνουν εμάς και η παράδοση πραγματοποιείται μέσω της συνεργαζόμενης Courier (ACS Courier). Σε περίπτωση που η επιστροφή δε γίνει μέσα στο χρονικό διάστημα που προβλέπεται ή δεν πληρούνται οι προϋποθέσεις επιστροφής, το https://www.beprecious.gr έχει το δικαίωμα να μη δεχθεί πίσω τα προϊόντα και να μην προχωρήσει στην αιτούμενη αποστολή προϊόντος ή επιστροφή των χρημάτων.

In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.

Πριν από κάθε επιστροφή ο πελάτης είναι απαραίτητο να επικοινωνήσει τηλεφωνικώς με το ηλεκτρονικό μας κατάστημα https://www.beprecious.gr στο 2106929537 εντός της ανωτέρω προθεσμίας.

Product return and repair / replacement process

- Product sending

Για την επιστροφή θα πρέπει ο πελάτης να συμπληρώσει την φόρμα που θα βρείτε here, which will specify the reason for the return of the product (sending the wrong product / defective product) and the request for [sending the correct product / repair or replacement (with the same product or another of the same value which must be specifically stated) of the product returned]. After notifying the customer's request by e-mail: info@beprecious.gr, the customer packs the product in such a way that it is protected during transport and sends the parcel to our online store (Louis Riancourt 35 PC 11523 Athens) before the above return deadline. This is followed by a check of the problem reported by the customer (defective product / lack of contracted quality / other product than ordered) and then contact him for information about the results of the test.

If it is found that the terms and conditions of his return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during the transport of the product.

Εφόσον διαπιστωθεί ελάττωμα, έλλειψη συνομολογημένης ιδιότητας ή λάθος αποστολή προϊόντος με υπαιτιότητα του https://www.beprecious.gr και πληρούνται οι όροι και οι προϋποθέσεις επιστροφής του, όπως αναλυτικώς αναφέρονται παραπάνω, η επιστροφή του προϊόντος θα γίνεται δεκτή και θα αποστέλλεται στον πελάτη το σωστό προϊόν (σε περίπτωση αποστολής λάθος προϊόντος) ή το επιδιορθωμένο ή αντικαταστημένο (όμοιο καινούριο ή εφόσον ο πελάτης επιθυμεί άλλο καινούριο προϊόν αντίστοιχης ποιότητας και τιμής) ανάλογα με το αίτημα του, χωρίς αδικαιολόγητη καθυστέρηση και οπωσδήποτε εντός 5 εργάσιμων ημερών από την έγκριση της επιστροφής. Ειδικώς για την περίπτωση που απαιτείται επιδιόρθωση ή σε ειδική παραγγελιά ο χρόνος της παράδοσης θα καθορίζεται κατόπιν συνεννόησης με τον πελάτη.

- In our physical store

Then, by telephone with our online store, the return of the product and the receipt of the correct one / repair or replacement of the defective one can be done in our physical store as well. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of your liking of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.

Για περισσότερες πληροφορίες είμαστε πάντα στη διάθεσή σας μέσω τηλεφώνου, 2106929537, μέσω e-mail στο info@beprecious.gr and by mail to the address 35 Louizis Riankour str., PC 11523 Athens.

Procedure for exercising the right of withdrawal and refund

If the customer does not wish to execute the contract of sale, replacement or repair of the product, he can withdraw from the contract and request, if the return of the product is accepted, the return of the money corresponding to its price.

In order for the right of withdrawal to arise in the event of sending the wrong product through our fault, the customer must not have an interest in the execution of the contract due to the wrong delivery.

In order for the right of withdrawal to be born in the event of a real defect, this must not be insignificant.

We are not responsible for any loss or damage during the transport of the product.

If the product is received, a defect, lack of contracted quality or incorrect shipment of the product is found and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered the customer will be made without undue delay and definitely within fourteen (14) working days from the day we were informed of the customer's decision to withdraw from the contract and in the manner notified to our online store in a timely manner and in writing. We have the right to delay the return of the money until we receive the products back and the inspection is completed.

Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. We would therefore like to inform you of your account number (IBAN), the bank where you hold the account and the name of the beneficiary, as stated in the booklet. For security reasons, the holder of the account number must be the same person who appears on the purchase receipt for the returned product.

We inform you that there are no refunds from our physical store.

Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store.

Refunds are not made in cases where there is a change card.

Note: When more items are sold and only a few are wrong or defective or do not have the agreed properties, the right of replacement or withdrawal is limited to them.

For more information we are always at your disposal by phone 2106929537, via e-mail at info@beprecious.gr and by mail to the address 35 Louizis Riankour str., PC 11523 Athens.

Product Changes

Non-defective product changes

The customer has the right to return the product purchased and request its exchange with another product or products up to the amount of the price paid or by paying an additional price, if desired, within thirty (14) calendar days from the day receipt of the product.

No changes will be made:

- For special orders, custom jewelry constructions, engraving of objects.

-Where the products have been modified at the request of the customer

- In the earrings, for hygiene reasons

- Conditions for changing the product

– Για φθορές που έχουν προκληθεί κατά το άνοιγμα του προϊόντος, για τις οποίες η ευθύνη βαρύνει αποκλειστικά τον πελάτη.

- For Smartwatch electronics, if activated by the customer.

In order for the change to be accepted, the product to be returned must be unbearable and in its original excellent condition. The product packaging must not have been damaged or soiled, but must be in excellent condition. The product must be returned in a secure packaging so that it does not wear out during transport. We are not responsible for any loss or damage during the transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original purchase receipt, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product. If the product you return does not meet the conditions listed, the package will be sent back to you.